Never renew to a tenant that communicates in that manner.2) Once they are gone fix all issues completely 3) Rr rent

Communication and transperancy.The above is a short list of things to consider and hopefully will help you in finding a good contractor to add to your team.

I'm assuming that most tasks related to communication i.e. emails and cold calls aren't suitable for this, but I'd love to be proven wrong.Thanks!

You want to be careful with that Noreen, especially in regards to what you communicate to the tenant as to what your reasoning is for rejecting them.

Limit communication with the tenant and follow each step of the process exactly as your local laws require.

The biggest complaints we hear from people are that they are being nickel and dimed on repairs and other fees, it looks like they are charging cost which is great, and a lack of communication.

No communication after. 

Another advantage of interviewing research participants in person is that their non-verbal language can be observed, as well as other attributes about them that might contribute to a consumer profile.

Do whatever it takes to open the lines of communication with them. 

That makes you the tax payer for the property regardless of what name is on deed since the only way we communicated with the IRS is with tax filings.