Tenant demanding before paying rent

[Maxim K.]

Hello group , can I get an advice .

My tenant sent me this text message this morning :

“I'm not speaking on Chris's behalf but I will not pay rent until things are fixed in the house they have been on going issues for months now. We have paid rent on time every single month. I have animals running across my ceiling which I told you about last winter. The leak is so bad it is going to burst through the wall eventually. Are lease is up extremely soon and you haven't said a word about it. We also are the only people who pay over a 1000$ in this area and we don't even have the back yard. The neighborhood is trash and the rent is obnoxiously high for where we are and considering we are literally going though a pandemic it is not right. “

P.S. here is the leak , and I told him I will need to inspect it before calling a contractor , I made and attempt to inspect it and he was telling me he has no time that day .

Not to mention anytime he had any problem I send somebody to fix it right away

As far as raccoons under the roof , I do need to call the company to come and install raccoon traps .

As far as rent in the area , he is comparing to the people who lived in the neighborhood for many years. I’m not even charging him for his 3 cats.

What would be the right way to approach this ?