I put together a service to try and solve two major issues the clients identified.1) Management of Client Transaction Files online2) Establishing ongoing communication with past clients through Email Newsletters.My question is are these areas of value to the average real estate agent?

I think the money is made on single-families when the buyer gets emotionally attached and sees their stuff and themselves living in it.  

With this letter the bank should be willing and able to communicate with you.As for the discount on the lien, you might create a situation where you are helping out your "friend" and insinuate through the conversation your "friend" is trying to avoid bankruptcy (which would wipe out their lien) if this lien along with "other" financial obligations can't get resolved.

Being black and white with clear communication will eliminate any questionable areas.

@Jason Krick  I am emotional right now, I have to dig my self back out of a hole that all started with the gurus who sold me shiny objects that turned out not to exist.

That agent may be bound to communicate any significant information to the owner, while they will owe you no such duty.

Don't get emotional about it even if you lost money on this property so far. 

I had raw emotions like you but have learned to cool them. 

But only show properties to investors that match the criteria they are looking for, don't spam them with every single property you come across.Also, you'll want to make sure you present your property in a way that easily communicates the value to the investor.

I suggest thinking about finding an experience investor that's willing to split the deal 50/50 so you can rely on him/her a little more to have no emotion in the game.