I take it you have PM though right don't tell me you self manage :) .. or if you do you have enough that you have staff!

If you don't know what your saying or how to talk to a seller, nothing else matters.I like the response so much, I copied it and sent it to a few of my staff as a reminder that sometimes you just have to start making $%*t happen!

Probably another hour or two of staff time handling the paperwork.  

Overall It’s a great program and all of his staff are very professional.

You are offended because  a person on staff of a company I own offered to answer a question specifically directed at me.

also...Dude, say it right.It is not "staff"When you are rich you call them..

A well-trained staff member is ideal if you have the resources.

I wont be able to tell the difference between NODs, Absentees and OO until the staff gets me return call reports.

His staff is always available to answer questions!

However PPC done right, and we have a full staff for that, is excellent.