We made an offer of $180,000 understanding that they need time to find a new house and they are not emotionally ready to let go.

Perhaps because you come with experience, but I would highly recommend you read it as it is so comprehensive that it may introduce concepts of strategies you don't know and then you can dig deeper in the forums, blogs, etc.Best wishes in your endeavors.

I think it's to common for people to only look at the positive and for them to make emotional decisions when things go the wrong way which is never a good thing.Our debt/income ratio is very strong, we live well below our means and have no plans to ever change that.  

Hope this helps.Here is a link to the Fair housing act if you would like to take a deeper dive. http://www.justice.gov/crt/about/hce/title8.php

Think about what your customers or clients might identify with on an emotional level.

We are making it financially, a little less than expected with upside potential if we can get less move outs, but we weren't prepared for the emotional toll.  

I am not crazy about duplexes because you get nicer tenants in a sf and when you sell 99% time it will be to investors....sf houses can be dolled up to fetch the highest price to a family but investors normally aren't swayed by emotion.  

If I can help other people not fall into the same pitfalls I did then this will be well worth my time to write.First thing is to never let your emotions dictate the deal.

I have found that a more sophisticated approach is better in financial marketing and real estate than sizzle, trying to pull on emotions rather than business senses.

By with numbers not emotion.