The capabilities I need in place are:CRM (Customer Relationship Management) system able to interface with listing management softwareDeal analysis software capable of producing cash flow projections, DCF analysis, ROI calculations, etc.Customizable marketing solution that creates external materials to distribute to customers and clients (created automatically based off listing)Project management tracking that interfaces with CRMMaximum exposure for our listingsMaximum exposure for our company brandI have been analyzing the following software, but I know there are many others out there:Costar, RealNex, Salesforce, Commercial Search, CIMLS, Commrex, Loopnet, BizBuySellI really appreciate any feedback or experiences people are willing to share. 

During that time, I created an acquisitions subsidiary which was responsible for all acquisition lead sourcing, underwriting, and negotiations and closed roughly $20mil in urban real estate, an affiliate title company which facilitated all acquisition, loan, and listing settlements, and customized a cloud-based system which eliminated spreadsheets and tracked the entire process of acquiring/developing/selling real estate. 

The other item I would encourage you to do is to visit some local Real Estate Investment groups in your area.  

Tenants undervalue the cost of utilities especially if they came from an apartment situation.It encourages the tenants to report water leaks timely because they pay for the water costs.If anything accidental such as hose is left on all weekend happens, I am not paying for the tenant's mistake.None of the reasons is because I do not believe the allowed rent increase will keep up with utility increases.We have had a few plumbing leaks (slab, just past the meter, etc.). 

Brandon Turner does a great job of encouraging newbies and gives great step-by-step analysis and I'm currently using it trying to make my first purchase. 

I am a delivery driver currently and know the value in good ol customer service.  

EVERY customer should go through the PreApproval process (not just the PreQualification process).  

This is helpful and encouraging.  

However,  I would encourage him to meet some property management companies before leaving since Milwaukee market is not the same as Lincoln market.

When I get there, I'll be attending any and all auctions and RE meetings I can find to hopefully connect with buyers that way I'll have a good list of customers and their criteria before I ever go out looking for my first deal.