In all our older (read: rubble foundation) buildings, we provide tenants with a {virtual} handout in the autumn indicating things they can do to make their home less appealing to mice.  

She didn’t communicate seriously and did not commit to a timeframe in advance so that I could schedule the repair crew.

We are in communication daily.

It also seemed she did not make another attempt to contact me again, rather, filed a complaint about income discrimination.I unfortunately can not track that particular communication in my email inboxQuestion:  Is it a correct understanding that a rental has to be approved by certain authority who manage section 8, and landlord has to pass certain registration process, in order to accept sec 8 payment? 

The best thing to do is to have a good rental agreement in place, communicate openly and honestly, and treat everyone with respect.

Make sure that is communicated if you entertaining their request. 

The builder then requested direct communications with our tenant to make scheduling easy.

They have virtually no impact after 2 years or so.

I believe the main reason is my communication.

I work full time.So I am new to business, I am learning to deal with a Property Management company who does not communicate and is over charging me for every damn thing and a very uncooperative tenant.