Or dealing with some higher level staff issues (ones that might involve my operations mangers) . 

Then you ignore it forever and hope that the PM company doesn't scam you, your tenant doesn't create a meth lab, the government doesn't indemnify it, on and on and on.  

My staff are in charge of a portfolio worth roughly $35 million.

@Aidan MulliganYou couldn't pay me $10,000 a month to deal with section 8....its not the tenants...its the office staff...its the useless government workers that ruin it.

Both parents were/are very entrepreneurial, exhibiting a strong, self-sacrificing work ethic: owned restaurants in SF & a dental lab in SF then moved Palo Alto. 

I took no income for nearly a year but with 2 people, I was able to start to build staff & income. 6.

This was the first staff member I spoke with who actually knew about CA evictions and the law here (their customer service dept seems to be based in southern Oregon, so the previous manager I spoke with didn't know much, and simply told me to call the police to remove them.)Long story short--previous posters are right, the only way to get customer service out of airbnb is to publicize the situation.

Do they have people on staff that can take care of maintenance issues when they arise?

It's not a vacation client - it's a corporate client supporting scientific research labs, so I think I'm secure. 

People that run meth labs also need a home as well.