You must always think, what if you're the tenant searching for new resident...would you want to be treated this way???

At YOUR COMPANY NAME HERE, we strive to:Return all correspondence within 48 business hours with a plan as needed.Complete all maintenance issues and repairs efficiently, quickly, and courteouslyConsistently improve the aesthetic look of any property we manageMaintain affordability in rental rates and treat our residents with respectProvide exceptional service and support to residentsWhat Is a Lease?

If I do not like the way they do business, treat people, etc. then I tell them to get lost.

Good residents at good properties at market rent don't leave if they are treated well and the place is kept up. 

Use this as a learning experience, make sure your lease covers everything, and be sure to treat everyone the same.

@Julie Sisnroy you can have your agent represent you and treat the cash buyer as a customer (as defined by the Colorado Real Estate Commission Docs).

Add more shims (pressure treated) as necessary.

Let me know if you are available at some point to grab a coffee or beer, my treat.

It will be treated as regular rental income, the same as all the other rent you received.

What's common among them:They treat it as a business, not a hobbyThey built a support network- lenders, private $, contractors, other investors, realtor, attorney, ......They had multiple mentorsThey studied their niche and know it wellThey built and/or purchased systems to support their businessOnce they became smart at implementing in one niche they pivot to another nicheThey are continuous learners