i own few condo's in NJ and find the association a pain.

Getting their numbers was a pain...

I would also like to learn about some other pain points you have been experiencing to help improve the product we are building. 

It was a pain to get good quotes and available people to build out spec homes and I needed a reliable/credible GC to qualify for the loans I considered anyway.2.

Find out their pain points, provide immense value to them and expect nothing in return.

If you are working directly with sellers, my best piece of advise would be to find out what they need, generally there is a pain point or some sort of distress either in the sellers personal life or with the house itself.

Appreciate some feedback.I had a tenant, ironically also in Gaithersburg (hope it’s not the same person because she was a pain in the *** lol) but she wanted a new carpet we paid half, she paid her half via us uppping the rent $50 over what it otherwise would have been, so that’s always a creative option, however I wouldn’t want gas at my property if I could avoid it, always a risk of a leak or worse so I’d probably lean towards saying no to this specific request. 

For example, if you had bought some RE with HELOC funds a couple years ago and now have to service that debt at twice the rate, that could be really painful. 

through the early growing pains. 

We are now investing in an advanced CRM that will interface with our PM software for even more customization and automation - including hiring a specific expert to implement it for us.It will be a painful learning curve - short-term pain, for long-term gain.Suggest you make your list as you learn on the fly about what various softwares offer.Check these out: Buildium, Doorloop, Appfolio and Rentvine.Take your time, because switching is another painful task:(