We currently have 105 units and are using a variety of excel, google docs/sheets/calendars, apartments.com (ads and rent collection), docusign and QuickBooks online (which we would like to keep). 

Go to Etsy and search for "rental property tracker," and you will find hundreds of nice spreadsheets to track 10-20 rentals, usually for under $10.Software has extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

I agree that looking online is only going to get you so far, but I am trying to educate myself as much as possible before taking the next step.I am early on in the process where I am looking at areas that are long distance, as I live in a HCOL area.

Sadly, it’s sat on the market too long and I’m looking to get creative with bringing the attention of many buyers looking for a good deal on a property (online auction or something else with tons of attention??)

Well, what if the program was dropped from $10,000 to $2,000 but the entire guru coarse was through videos and online learning and it dropped the overall success rate to only 50% of the people buying only 1 house gaining only $40,000 in equity on that one house and after the course they felt somewhat confident that they could duplicate the process after the year was over.  

They are a huge online-only group and they loan up to 90% of home value. 

Check out other online guides available here: https://www.biggerpockets.com/guides3.

Becca,   glad to help.How did this guy find you in the first place or was there something on line that you saw and responded to..

Unfortunately, ESA (Emotional Support Animal) letters are tricky, especially with how easy they are to get online.

Is it customary that they have their process displayed online or in a pricing guide so I can shop around?