I attended their College Park City Town Hall Meeting where residents had the opportunity to vote on certain aspects of the design, logistics of the project, community necessities and so on.

However, buyer/sellers don't deal with the inside baseball aspect of it - Hence the need to "translate".

If you have used PenFed in the past, could you share your experience, majorly these two aspects below.

Valuation is another aspect.

But (for example) to sit for 90 minutes with a lady jabbering on about her cats and showing off all the trees in her yard (using exact scientific names), only for her to tell me she wants 95% ARV on her beat-up house and throws her head back laughing at my offer...It's finding that balance. 

Screening tenants is the most important aspect to being a rental property owner....no doubt about that!!!

A brokerage might have a good reputation for one aspect, but a specific office might not excel at it.

I am all about having multiple plans, so if the rental aspect doesn't work out and i have to sell, I could use the 40k equity to jump start my long term goal of out of state multifamily rental properties.

Try to schedule meetings with them at the property and observe how much time they put into covering all aspects of the job.

It was extremely useful and taught me quite a lot (it extended past just the financial aspect).