Their fees are very reasonable and so far their customer service has been great.  

@Rolanda Eldridge Thanks for the words of encouragement!

Easy way to verify that is to keep a list of who introduced which customer to the property.

Also want to encourage you to go to local investor meetings.  

But losing money is never the right move, so I would consider Paul's suggestion of executing a 1031 exchange.If you're not familiar, a 1031 exchange is a lovely little tax loophole granted by the IRS to encourage investors to keep investing, in exchange for the promise of deferred taxation.

It sounds like you're at the beginning stages of the process so I'd encourage you to keep learning and reading and to not give up if you cannot buy right away.  

With regards to credit inquiries-   The majority of the lenders we work with accept customer pulled credit reports, W2s......  

It is much easier for a top experienced agent to get a new customer than it is for a new agent.Always remember you are self employed.

Customer service (can you reach a person, how quickly?)

I don't know about Freshbooks.Our teamleader converted from QuickBooks desktop software to a custom online application.