My partner and I have many years in the construction and service industry and have seen it both from the customer and service provider side.

Well, the reset is that customer service jobs are going away.

Are tenants simply revenue-generating widgets, or should they be treated like a customer, meaning we're trying to earn and retain their business?

My personality and nature is actually wired to be loyal, but almost to a fault.  

And then it caps me out on only a certain number of projects.Please fire Kukan and bring back a simple system that allowed the paying customers to adjust to their market.I may be the loan wolf out on a limb and while I love BP - this system is giving it a bad name and a commercialized none helpful feel.

That’s what I do with my customers.

There are different regions, price points, customs and expectations.

I would interview small custom home builder developers if you can get one to engage they will know all of this right off the top of their heads..

They realize the limitations in their model but I suspect many of their customers do not. 

I've been investing in the Macon, GA for awhile and while my local community bank in north GA has been very helpful, they feel like middle GA is outside of their regional customer base.