People were going online and getting bogus ESA letters....Here are some reasons I looked up where a LL can deny an ESA:*They are unable to provide sufficient documentation, such as the emotional support animal letter, that verifies the ESA is necessary for their health and well-being.

The thing is people vote with emotions, and lawmakers govern towards those emotions.

Investors are also less emotionally invested in a property, and know exactly what they want.  

Forget all the emotions and the noise around the buyer and their plans. 

I think the ones driving up prices is actually homeowners who gets so emotionally attach with a property that they are willing to bid up way over the asking price.

Never let a tenant negotiate the rent based on their emotions. 

All those answers are truthful, but they trigger different emotional responses.For example, instead of saying "virtual assistant", just say "my administrative assistant researches and finds phone numbers for a small list of properties in good locations". 

There is an emotional aspect to consider.

They were late constantly, had tons of drama and were emotionally exhausting.

I understand those emotions.