If they don't offer PM services...you cannot do so either.

I ran the numbers on my own and I got wildly different calculations.4 units are 2bd/1bth and rent for $5501 unit is 3 bd/2bth and rents for $675Total rents of $2875Owner pays some utilities at a cost of $8,800/ yearHere's what I got running it with the BP Rental Calculator (as self-managed):-Purchase price of $250,000 (I did estimate of $300k ARV price)-25% down: $62,500-Amount financed: $187,500-4.5% interest: P&I of $1,042.19-Capex: 7%: $201.25/mo-Maintenance/repairs: 7%: $201.25/mo-Vacancy 5%: $143.75/mo-Property taxes: $191.67/mo-Utilities: about $733.33 mo-Insurance: $220/moNOI of $14,209Income $2,875.00 - total monthly expenses (including debt service) $2,733.10 = $141.90/mo cash flow and 2.64% COC with a purchase cap rate of 5.68%.I told her I must be missing something, and she asked if I “had the NOI at $21,662?”

I think his attitude towards the errors will speak volumes as to whether or not you should continue with his services. 

When I think of surcharge, I think of a charge on top of a charge, for example if there was a maintenance call to an apartment that amounted to $100 for a furnace service call that a PM uses, then bills the owner of the property $115 (15% surcharge)...is this what you are asking about? 

I've seen  a couple articles online about people who have used Quicken Loans "rocket mortgage" and  suggest it is  very good for rates, customer service and being user friendly .Have you used Quicken Loans?

another reason to move to a service like cozy.co for rent collection; both sides can see/print/etc rental payment historyOtherwise, like others noted, it should take under 3 minutes to type/sign/send via email a receipt. 

It would likely be a hassle scanning all of your receipts and records to an online service, if you can find one.

For cleaning and painting, I use Brandy Randall with All Services Cleaning.

I have already used up my "trial" look ups and am at the point that I would need to subscribe in order to continue using the service, so I am trying to justify if it is worth the cost.  

Do you bill the client (me), or do you allow for rollover if you continue to be engaged for the service until consummation?