He is a popular poster here and has been on at least one podcast https://www.biggerpockets.com/forums/25/topics/545...PS I hope I tagged the right Brandon Hall - there are several here

@Laureen Youngblood I've started there but people don't tend to file claims but are quick to do a video or blog about their experience that was either good or bad. 

There are plenty of role play videos on YouTube that you can reference- most of these are Real Estate Agent scripts but can be applied to what you're doing as well.Do not aim to get the property owner to sell to you on the first contact... aim to establish and nourish the relationship!

A DIY mentality would dictate that you purchase repair books from Autozone, watch hours upon hours of Youtube videos, buy tools you need but don't have, and probably still throw your hands up in the air and have it towed to a garage because it's overwhelming.A tax return on the other hand is like the tip of an iceberg. 

They are very popular here, very comprehensive and because tenants are familiar with them, they are more comfortable to sign them.

Contrary to popular belief, this is not set because I believe it will give me a higher return.

The End.PS:  Note to perps--video cameras are everywhere! 

Even though I have watched several videos on youtube and read a couple books, there are some things that I have questions about.

Still taking the baby steps, doing lots of research, listening to podcasts, watching videos, and listening/reading related books when I'm chanced.

After having met the Local Real Estate Agent previously and getting a gauge on their assessments of properties, had them walk the new listing for me, send me pics and videos and answer questions.