The 2 people apparently both have emotional support animal paperwork that had never been disclosed to me during the rental process.

The generation I am referring to is tech smart and book smart, but they lack street smarts and emotional intelligence along with strong work ethic. 

One can also or should also take into account the emotional/mental and life style factors that may come into play too since everyone has different preferences on what they'd like to do with their free mind / time space.I think for some the 14 hours is more than acceptable however if a person was willing to trade that 14 hours and perhaps reduce it  down to 20-30 minutes of calls/emails per month by hirining a professional manager it may make sense as well depending on the cost.

It's important to pull the emotions out of it!

Someone passionate with a high emotional intelligence will on average be a better realtor, for example, but those same things will make them a poor loan officer.

Why hire an advisor when the computer can allocate my funds without emotion!

The downside is letting emotions get in the way of business.

Take emotion out of it, it is a business.

We should sue her for emotional distress. 

while I get that thought process but sometimes thing happen out of EVERYONES control.. so at the end of the day all the folks on BP talk about taking emotion out of it..