They are nice guys, totally classy, tremendous integrity.

Your expertise and advice would hold tremendous value for us.Thank you in advance for any help you can provide.

Last item is if a tenant has an issue and complains to the city they can come back and cause you much greater problems, with the current judge they could become quite escalated. 

3% is the norm for annual rent escalators in a NNN lease.

This has created tremendous property management work for me on top of the normal real estate businesses I run.What I have realized is that it has created an opportunity for me to see my systems and processes for what they are, which is far from perfect.Initially, when we start investing we can throw time and some money at problems but our shortcomings are magnified as we do more and more deals.

It takes a a tremendous weight off your shoulders!

If it escalates, provide them both with the number of the local police department. 

If you are able to get REPS status, that would help tremendously.

We havean escalation process now, if you are a repeat offender.

(Currently read B Turners book on managing rental properties and helped me tremendously.)I currently have 2 rentals that I rehabbed and currently managing 1 of them.