The phone is your friend.

Shoot me a message for her phone number!

The contractor who put in the floors is not following up on phone calls or promises to review the work he did and see if something was done wrong.

If each building belonged to a different owner, the only thing that they would have to collaborate on is, obviously, the courtyard (gardening, each side has it's own sprinkler system) , the intercom (about $120/month for the phone line), and the parking area (needs resurfacing).  

Try calling from a different phone if they aren't picking up when you call. 

One reason I’ve brought this up is I’m getting more and more phone calls asking for help because their plan was to refi and they can’t. 

Don't give up, not everyone who answers the phone knows. 

You put a "for rent" sign in the window with a phone number.

The more properties you underwrite the smarter you'll be in the area.Happy to talk further via phone if you'd like.

Yeah, that was my concern is having a VA aimlessly make phone calls and not convert because they aren't asking the right questions.