They have now provided an "off-ramp" that provides eviction ability IF.... and those if's have their own "but"'s to them.

The ability to link to our bank account, our mortgage accounts, and the property manager portals is fantastic. 

It's a little deeper and apparently needed based on the math being done that initally failed to take into account taxes and insurance (and their ability to change), and Cap Ex which, as mentioned, may just be that roof you decided not to replace etc.

This is technically classified as "abandonment" because they left the rental and their belongings with no apparent ability to return.If they've given you a point of contact, start there.

Seems I need to figure out how I want to invest to determine the best mentor, right?

I'm not trying to speculate the market in the future, I'm more or less trying to determine if the move is smart ..

*past success doesn't grant to the ability to predict the future.

He died in the hospital, but they are still sending a bill for $15,000.00

For risk tolerance also consider your cash reserves and your ability to weather a bad tenant or large repairs.

What if, the experience that the new investor gained over time by educating himself gave him the ability to find deals in apartment buildings but still never physically experienced it and one day he decides to connect with the type of people that could make this project come together, like a general contractor, property management, real estate attorney, real estate broker, CPA, and a private lender but know in the middle of the loan application he lacks having a track record.