Fourth Start Small Select properties that align with your budget and investment goals and also consider Location Matters, Due Diligence, Build a Reliable Team, review Risk and Reward and continuous learning the most important.

@Remington Lyman any suggestions on Property Management Company in Cleveland?

100% have your tenant go through their renter's insurance as well as I would make sure the insurance company is notified that the repairs are already underway, they have received a rent discount, and you covered a placement for a hotel. 

if you intend to talk to the company make sure the tenants signed release covers that, you might have to send it to them.

Your mortgage company dictates your insurance requirements.  

That is a lot units to manage on your own though so if you want an all-in-one, you just have to set the expectations, but most property management companies will not live up to it in the Northeast.

We are currently using Excel for the most part for tracking the rentals, and using a third party account servicing company for tracking most of the seller financed loans (Weststar). 

I have communicated this finding to the company via an email and will follow up with a call, my question is what more can I do in this situation?

I am in talks with a reputable company that signs up proteges in commercial RE, but I am struggling a bit with their terms: the sign-up fee ranges from $10k - $40k, and a definite 50/50 profit split up to $1M mark, meaning the individual gets up to $500k, which could come from cash flow, cashout refi, sale, etc.

They are specialty trust companies and banks that make this service the core of their offering.