We got a call at about 6 pm from these tenants and according to them there was a thief and their doors are broken and not in working condition, luckily nothing disappeared from  their apartment, and they need our immediate action to fix a door. 

I try not to fix things that aren't broken!

Things like roofs or structural or things that make it livable....like missing toilets, missing heat, broken windows....sometimes flooring.   

or must this process be broken uo separately?

If the property is fixed up, then there is less chance of someone tripping over a broken sidewalk, electrocuting themselves on out-of-date wiring, or water heater exploding because of corrosion.Just a few thoughts.

At first I would call and email when something was broken but when he would never respond I would text him.

I believe our lease says it’s null and void if broken.

She left to sleep at a friend’s house, and when she returned in the morning, her front door was broken into and evidence of fireworks was left in my yard on the grass.

Even the doors needed replaced you can tell it was broken into multiple times...

Unless the job is only going to last a month, that payment schedule isn't broken up enough for my liking.