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Updated over 6 years ago,
What to do with a Property Manager that won't fix broken stuff?
I am renting a townhouse in Houston, TX. I have had numerous issues with the PM not fixing things at all or in a timely fashion. He will only respond to text - not email or phone and no office to call. At first I would call and email when something was broken but when he would never respond I would text him. He will reply and says "confirm your availability to send x contractor" for the repair. I give him several dates/times and then that's the end of it - nobody shows up. I follow up asking what happened and he will ignore me or ask for more dates I am available then the cycle repeats by nobody showing up or they show up hours late. I have taken off work or made other changes in plans several times to meet a repair contractor for whatever was broken at the time and they either show up 2-4 hours late or not at all. Most of these repairs are inconveniences - noises from pipes in the walls, the AC being low on freon and not cooling very well, broken cabinets, etc. I do not have the contractors contact info to confirm or schedule appointments and he will not provide it. I finally got the owner's email address and let him know about the issues with the PM, which I thought would end it but it hasn't. Contacted the HOA and they won't do anything either. What can I say/do to this man that will light a fire under him and stop wasting my time? I was advised by a real estate agent not to withhold the full amount of rent or pay for them myself and deduct it from the rent. It seems like I can do nothing and I am very frustrated. I am a woman and definitely feel like he takes advantage of that fact. My significant other is a real estate agent and he said he would talk to him but what will this do? I am capable of handling my own business but it definitnely seems like men respect and will respond to other men better than women. I am a landlord also and cant imagine treating my tenants this way. Please help!