Using their services and paying them for it?

That last question is good too but I would not totally rely on the current owner and check with a local professional service or verify it myself.Who the hell is this guy anyway and why should I rely on his answer? 

I've stumbled upon a few service companies in my area that only service about a 15 mile radius.

After looking for some form of customer service and stumbling onto the FB page, apparently John answered the FB message to me.

I would find a couple of independent agents and see if they have something more competitive. 

Quick closings, good customer service, low fees, interest only payments and desktop appraisals in many cases.

You'll be able to tell pretty quickly what level of service they provide fairly quickly.

Some of the more high volume investors will have at least one part time person helping them out like a book keeper, maintenance call service or someone to help with scanning/sorting documents.

We have a service contract that runs over $400/year.

The Basic Allowance for Housing (BAH) which is basically a stipend the military pays to service members to cover the cost of housing generally covers the rent and often times utilities and military folks are willing to use that to cover rent.