Based on your previous agreement, you could go forward and assume they are just not communicating, but check out the property carefully to ensure nothing was left behind or legally it could be considered under their possession still.

Just want to help cover my parents as much as possible financially as this has been a very emotionally trying time for them. 

They did the retail, but you have to deal with homeowners who are emotional.

It's easy to dodge a call or text but when you are actually there that help the communication a lot. 

I'm not emotionally attached and am willing to walk away from this deal at any moment.

Maintain regular communication with your management company.

Regular and thorough communication.

I understand there’s demand in your market, and it can be exciting to acquire your first property, but take emotion out of the equation and focus on the numbers.

Communicate with each other in an open and honest manner during the tenancy and during the move-out process.5.

Technology advancements such as email, phone calls, skype has enabled communication with a remote CPA to be seamless.