It is quite clear they are not accepting any responsibility for their part in this, that Will is on his own, and they have basically washed their hand of it.Saying that the PM is on a watchlist implies that they are still considering them as a viable vendor in the future.

We even have some issues at times but we will do our best to get the issue resolved and take care of the client.Great post and agreed,It is never smooth sailing in real estate and issues will always arise.Its just a matter of working as a team to resolve them as quickly as possible and accommodating the investor as much as possible.Most turn key operators will wash their hands as soon as the sale is made and never look back.I believe a turn key company should always be of service to the investor no matter how long after they have purchased.If its too much to ask then keep it limited to only a certain amount of properties sold per year and work with only a limited number of investors.This limit can increase the quality of product and service.I have seen to many times genuine companies and individuals starting of great with an awesome product and service and after they start building the brand and getting well known they get greedy and it all goes to s***.As the saying goes "It takes a life time to build a reputation and only 5min to loose it"Thanks for reading and have a great day.

Bottom line, his song to me was he had a partner in another business that his grandmother wanted to loan to this partner for a new startup and he was trying to assist her.

Let me hop in my time machine, go back 30 years in the past and buy a home in SF.....lolOddly enough I have a similar story from my parents, and it is from the midwest.

We could potentially partner together and I could be his marketing machine.

Rinse wash and repeat.  

It acts as a forwarding number, and an answering machine, so you can screen all your calls, and see the number they are calling from. and it's free.

The govt is a machine that has a life of its own.

The guts is what keeps the machine (hotel) going and costs the most to replace and severely affects performance (returns).Make sure you give at least 30 to 45 days for due diligence.

Read a couple of books (like "From Good Hands to Boxing Gloves") so you can understand the machinations of the industry and be prepared to deal with them when you have to.I notice that much of the distaste for insurance companies comes from the unfortunate fact that many of them do minimize claims payouts.