@Ben LeybovichAs others have said, it might help to go straight to  whirlpool, fridgeair and ask for a discount with no middlemanOR get yourself a nice alliant 3% cashback credit card/lowes 5% card and then buy one of those Lowes 10% off coupons on ebay and bam that's a a couple hundred in savings per set right there

Also many markets are overpriced and foreigners oftentimes don’t know that because they don’t do their due diligence properly.

The fact they are complaining online might be an indication the property manager dealt with them properly so be sure to ask the manager for their side of the story.I hope this basic guide helps.

-Home Depot gift card-Restaurant/Coffee Gift Card-Some other random promo item (with your logo on it) they can use.

If you want to keep the tenant, tell them that things need to be cleaner, and advise them to buy poison or something for the mice... then reinspect.... maybe every other month for a while.If you don't want to keep them, give them a termination letter with proper notice. 

Krystal, I recommend you diversify to a different asset class Say, buy in downtown proper c/b class neighborhoods.

Easiest would be to give proper notice and terminate.

This WILL take LOTS of time, you WILL spend money on gas, signs, zip ties, mailers, BP membership to advertised deals, business cards, your appearance to keep yourself up. 

I asked my family and used credit cards.

You have to read the contract properly and figure out who is responsible for the repairs.