I'd get em out and start over with someone you pick out.

@Paul Chapey @Mark Gibbs Okay, spoke with our web dev team and made sure the link is definitely working!

Can't win em all.

Offer your web services to old dogs like me that know nothing tech. 

Hey all, I am just starting to plan out my real estate investment journey and one of things I want to be sure to have an option for is for my tenants to pay online as I feel if I set this up for the first unit I have ...

When one can go on the web, and find pages of people complaining about them, saying the same thing, it's not the students, it's the "teachers."

"Send 'em, no I don't have time to have a conversation."

Check the city's Web site, make your best guess, and then pick up the phone or go down to City Hall in person.Depending on how integrated the various city departments are, and how broke the city is, they may ask you if you pulled building permits to do the renovations for the second unit. 

I definitely had a where has this been all my life feeling about this web site.    

They can also set up the escrow now, so to only use one account to put the non-refundable EM in rather then having two accounts.