Web management of Rental Units?

[Mark Aiken]

Hey all, I am just starting to plan out my real estate investment journey and one of things I want to be sure to have an option for is for my tenants to pay online as I feel if I set this up for the first unit I have I can scale the system much easier.

I am curious what the website would need beyond just a way for the tenants to pay rent. Should it have a way to put in maintenance requests? What about just generally being able to contact the landlord or mgmt company so that both parties have a solid paper trail of comms? Finally what should I be looking to pay for this whole system?