Problem is, he's never used the GC, the GC provided a basic SOW with only a total costs, and I don't know how to estimate what those repairs should costs.I have lengthy experience in preparing service contracts and analyzing costs, but in my 9-5 I rely on my customer to prepare the should-cost estimate which gives me a basis to determine if costs are reasonable.

My wife and I would suggest to others is a WRITE A HAND WRITTEN LETTER to the heirs or spouse within a few days offering services of What we can do ,How we may assist , Many things at no charge , Disposal of contents , Estate Sales , Shipping of certain Contents to out of state heirs .

I have worked in customer service, I have seen great customer service reps that are terrible people and vice-versa; Brian seems to be the type of guy that is meant to help other people, more importantly this is not only his approach to his coaching but also, the way he approaches his real estate business and while I cannot confirm this, I would say his everyday life.

Whole house, new construction, additions, restoration... giant, technical jobs with extremely demanding customers.

@Jon DowI'm a very loyal customer of Nageotte, Nageotte, and Nageotte (aka lawyer's title) in Stafford (off 610). 

Make students colleagues, not customers

I hope to refinance soon with a lender with better customer service.If you do get the information you requested, please come back and share the secret.Best wishes, Craig

From my research, there are companies that provide "Gold IRA" accounts, which is basically Self Directed IRA but where you order the metals and they get shipped directly to a depository, I have a few problems with that approach, mainly looks like fees quickly add up (there are annual account fees and monthly storage fees, in addition to order fees).

Not legal advice but no, you can limit your customer base as you see fit provided you are not going against any protected classes.  

Since I am new to this arena does anyone know what needs to be done on my end to complete a transaction with a future customer?