Quick update, I spend an hour on the phone with SBA and spoke to 2 different reps.First rep read off an "internal" list of approved and non-approved uses, but was unable to send it to me nor point me to any documentation online that gives specific examples.

I’m around here on bp and available to chat via phone too most of the time.

Yes, it will be enough to seal the deal, but what about deferred maintenance, renovation, and other projects?

I have a multiple part question about a cold call list I just got.This list has up to 20 phone numbers per person.

If the tenant wants to cut a side deal for a better looking faucet or light fixture, it's between the tenant and the technician.The day after a missed payment, notice of the late payment and fee is delivered.Notices and conversations are recorded as text, or at least text and e-mails re-cap what was discussed on the phone or in person.

Get off email and ask to talk on the phone about the situation. 

Then wonder why no one emails them back or picks up their phone calls anymore. 99% of email blasts are overpriced junk, you're not going to get many chances with buyers before they start ignoring you if you do this.

They are hard to get on phone, long wait times, but will work with you and individualize your posting and agreement to your needs.

I see absolutely no reason for you to ever interact directly with the tenants; moreover, you do not want them having your phone number!

Most of real estate is truly done virtually (via phone and computer) so you're not behind there.