Have dealt with her on more than a few occasions, and have never had any problems with her (or, her with me).

I've had to "help" mine, in TX on several occasions, with less than gentle conversation and even surprise inspections.

I've sent certified mail on many occasions to tenants, along with a copy by regular mail as our attorney told us.

On 2 prior occasions where I allowed pets my repair bills were 2K or more, and I never saw the difference from the tenant who moved out of state.

For the friendships which we buy with a price, and do not gain by greatness and nobility of character, though they be fairly earned are not made good, but fail us when we have occasion to use them."-- Niccolò Machiavelli

Interesting how I didn't think of that, yet I've done on a couple of occasions before where there was no management company involved. 

We have rented our space out on numerous occasions and have not had any issues(knock on wood). 

In fact, cops had been called on numerous occasions. 

We do get problem people on occasion. 

Sitting down with the tenant and coming up with an alternative plan helped on one occasion with a tenant of ours who was behind in rent.