And I’m not thinking payment plans etc bc these tenants are hiding and refusing to open doors and communicate.  

I could use all the help I can get, I would love to communicate through email, or in person if you are in the Hampton Roads Area. 

@Matt Nicole would try and negotiate and figure out where the communication broke down.

How has their communication been?

You name it and the adjuster has likely communicated with them Project Management: I’m sure many of you have managed or hired someone to manage remodels, construction, and groups of employees before.

Rate them appropriately for Communication when you leave your review, and mention in the private notes that it is customary and appreciated by hosts when guests acknowledge receiving messages, even if it just an "OK" or "Thanks" response.

I self manage the property and take care of all the paperwork and communication with the tenants for the property. 

The various "departments" of L&I don't really communicate well with each other and it's nearly impossible to get a hold of inspectors, plan reviewers, supervisors, etc.

I do speak some basic Spanish and would be able to communicate with the tenants.

If one property is free and clear, your cash flow should be pretty good; same with the other if the $60K HELOC is all you owe on it.If there is other debt (eg credit card, not student loans), then why not take out a HELOC to pay that off (assuming it is at a higher interest rate and you are not still adding to that debt).You make a good point about paying a bunch of fees to basically just move money around for similar interest rates, I did not really think about it from that angle.The family member is not in a hurry to get his money back right now, but has communicated he wants it back within about a year to invest in his own properties so I'll likely have to come up with a plan to repay it all in that time-frame at the latest.