House hacking is how I personally got started with real estate investing and how I help the majority of my clients get their foot in the door.

@Tracy ScottScour the HOA docs for wording involving occupancy such as, "not more than three (3) persons not related by blood or marriage living and cooking together as a single housekeeping unit."

I emailed the company recently and they are now operating under Fay Mortgage Services.

If not, they are plenty of free ones out there that can.As far as tools recommendations, I agree with Jonathan, HubSpot is a great free CRM that allows you to make custom tags/lists and can have contact forms embedded in webpages, popups, sidebars, or stand alone form links to easily share in email newsletters/online forums. 

(I've written about the topic on the forums many times).I also have personal experience rehabbing properties with structural issues (unfortunately).I've bought and rehabbed properties in almost every condition imaginable, but I've never knowingly bought a property with significant structural issues--that's my one deal-breaker.

Really making sure that you stay on top of that person (contractor, you, architect) on the ball by following up with the city to get that permits done in a timely fashion. 

I hope this helps and if you have any questions either email or text me.

But if you have one person who wants high end and new all the time and another who is fine with status quo, it is going to lead to problems.

I understand this may not be enough data to go off of, however I am wondering is it the VA who needs more training or do I need to call the list personally to see if the results vary? 

If you're going to manage a GC, make sure to meet them in person and avoid paying for the entire job upfront (typically for smaller jobs, you will pay half upfront, and half at the end).