This is why I stress that communication with your tax pro should be on-going and not just during the tax season :) That being said, if she is difficult to speak with all during the year, and not just during the tax season, it might just be time to look for a tax pro that is more accessible.

I understand that he worked so hard to evict the tenants, contacting and meeting the insurance company and meeting utility company etc since I have many communication with him to make sure that job got done (It's been 2 month or so).What you would do in this situation?

Never a problem with property managers miss communicating when the payment was made.

Your goal should be to clearly communicate your new policies while making the transition as comfortable as possible.If there isn't a written lease in place then you could have a real estate professional prepare it for you or simply download or purchase a template. 

Steven,Was just trying to communicate directly and efficiently so asnot to waste anybody's time.

His point is accurate, but he does not communicate the whole picture accurately.

Will definitely keep working on my communication skills.

Our first communication with tenants is via an email auto reply with pre-application questions.

Good communication is also a key factor.

I have had some rigid, brutal inspectors back off on me quite a bit after establishing a good line of communication with them.Good luck with it.