Also, when planning on doing preventive maintenance/check ups it is best to call before it gets hot.

What are they trying to prevent?

Nobody really wants to see a wave of foreclosures and this is another way of preventing that, in my opinion.

I would find some literature to share with them on how to prevent this in the future and then put them on notice that the next problem is theirs to pay for.

At a high level, you have a handful of options:- Exterior drain tile, which is many times cost prohibitive if you are in a dense area as it involves digging a trench around the entire foundation of the property then installing crushed gravel, perforated PVC pipe covered with fabric to prevent other debris from entering. 

(When a borrower files their first BK, there is an automatic stay preventing creditors from trying to collect; if it's a second filing within 1 year of the last one getting dismissed, the automatic stay only lasts for 30 days.)Our attorney filed a brilliant opposition laying out the borrower's 6 bankruptcy filings within 10 years, which showed a pattern of bad faith filings.

The Consumer Financial Protection Bureau announced a new rule today to prevent a wave of foreclosures due to coronavirus.Here is a summary from the New York Times:“In most cases, lenders will only be allowed to foreclose on a home if it is abandoned, if the borrower has not responded to messages for at least 90 days, or if the borrower has been formally evaluated for all available “loss mitigation” options (such as a loan modification) and none are viable.Servicers will also be allowed to proceed with foreclosures for borrowers who were already 120 or more days delinquent before March 1, 2020.The new rule also allows mortgage servicers to more easily offer some loan modifications so long as the changes do not increase a borrower’s monthly payments or extend the loan’s term more than 40 years beyond the modification date.”Nice for current homeowners but with the current high prices and low inventory, anyone hoping for a wave of foreclosures or crash may be waiting awhile. 

One latch will not prevent you from getting in. 

I think there are still restrictions that prevent cash out refinance on VA or FHA loans, so that could also add to the confusion.

The fed moratorium doesn't prevent evictions for all reasons, just one, the inability to pay.