welcome to the wonderful world of making money in Baltimore real estate, I am 77 years old and started investing in houses when I got out of the Army in 1962 at age 20, well I should say that I started taking real estate courses, most of them were rip offs, but I learned some valuable lessons, like "Don't put a label on yourself, like "Wholesaler, flipper" etc. just be yourself.

never take a check for their Security deposit or first month's rent.Have fun, this is a great business - a good tenant is a good customer- treat them like a customer - with respect.

On the side I do pickup some customer projects when it makes sense. 

He goes very good volume and is usually looking for motivated help on his team, he doesn't exactly speak investor but I have yet to find anyone with better customer service, problem solving, and the ability to close a deal by making everyone happy. 

Do something extra for them...for example, I add a few nightlight outlet covers and a cool custom light fixture in a common room. 

We have done almost all of the work ourselves thus far including:New kitchen and opening of floor plan on first floor (not completed- still needs trim and some custom cabinetry)New deck and sliding doorsRework of 2nd floor to add bigger closets, 2nd floor laundry and new larger bathroom (bathroom not completed)Total cost of renovations so far: $25kThe reason we only paid $154 is because the stairs to the 3rd floor are in the 2nd floor bathroom!

@Mike Roy - You're too kind to label me an "expert" though I've certainly put my study time in. 

@Dave Vona you will have a hard time getting a GC or any subcontractors to agree to a penalty clause for remodels and custom homes.

Also a pretty crappy customer service move to a new tenant - making them move in to a dark, cold apartment.Not to hijack the thread, but I make the tenant switch the utilities into their own name before I hand over the keys, which I verify with the utility before possession is given. 

You may have to go to their office or customer service center in person and ask, and maybe bring a copy of the deed or mortgage, to show that you own the property.Assuming it's central air, go to the place and take a new filter with you.