At this point, I'd keep all communication in writing, and document everything. 

If landlords could operate without the handy cap of emotions, which in your case you managed admirably, there would be almost no stress in this business.Congratulations on handling your tenant.

It fits for the SFR world too...helps keep emotion and uncertainty out of the exit decision. 

I can't say I am relying on communicated content, but I still haven't heard anything authoritative.Thank you Jon for attaching the link to the 'Tax Cuts and Jobs Act', I did notice in the table of contents 'Sec.3201: Expansion of section 179 expensing.'

They involve personalities, emotions, finances, legalities, changing goals and dreams and too many moving parts to reduce the transaction to slapping a bar code on a house and selling it on Amazon.But hey, what do I know? 

I would suggest also reading a book on emotional intelligence so you can begin to manage your own emotions and the emotions of others.

I am told that communication and transparency is key. 

These include becoming a lifelong learner, being organized, communicating well, and so much more.

Theres some kind of underground form of communication they use to get this message out, and within months, the motel should be pretty much clean at that point.This doesn't apply to remote, isolated motels along the side of a highway.

I thought they were good at communicating and response time was pretty quick.