I personally would stay away from Yardi, unfortunately their system is outdated and their customer service is sorely lacking. 

We custom build homes for customers up to 900sq ft.

Most tenants will leave because of the customer service you or your manager are NOT providing.4.

But you can customize any policy to make the premium lower.

Knowing more specifics about your scenario and goal, will help provide a more customize approach for you. 

Not every customer service situation runs smoothly, or obtains the hoped for results.  

Customer service is very helpful as well.

I've learned the hard way that potential customers don't like to hear the word, "NO"!

Another point that I forgot to note, this will be a sales director position covering the midland area and surrounding regions, so I will be frequently traveling to midland for customer meetings and team meetings (2 times per month typically)! 

Your lack of empathy and customer service will catch up with you guys some day.