They've especially been inconsistent in their communications and sometimes respond to messages only after I press them for an answer (sometimes they are responsive).

Quote from @Anderson Banegas Cerrato: Scott, appreciate the detailed response!

Sometimes credit is not indicative of their level of responsibility.

Hello @Yvonne Wang,The scope of work should include the following:- Basic info: Property address, client name, contractor's contact info, address, license#'s, signed general/operating agreement b/w contractor and client- Specification of repairs: Repair item, Quantity of items needed, total & per unit cost of items, taxes (if applicable), Completion hours, title of the person responsible for the repair item, written summary describing the work- Add'l info: Schedule of repairs, additional payment schedule details i.e. disbursement schedule, method of disbursement, deposits, holdback amounts, etc.The screenshot below highlights a couple of repair items.

FCI is big (160 employees) and their portal may seem like overkill, but they have their systems down and they are responsive.

Thank you everyone for your very thoughtful and insightful responses.

You want an accountant who can help you strategize and who is responsive when you want to know the consequences of the financial decisions you are making throughout the year.Good luck.

Thank you all for your responses.

You want an accountant who can help you strategize and who is responsive when you want to know the consequences of the financial decisions you are making throughout the year.Good luck.

The reasoning from 2 was COVID and another said they changed the laws response to 2008.