Housekeepers want 50% without Cleaning

[Gary Campanaro]

Hi Everyone,  I recently had a last minute cancellation due to Covid (same day cancellation).   I informed the guests that I would refund there cleaning fee because the cabin would not need to be cleaned.  I informed my cleaners that she did not need to clean on date of checkout. She came back to me and asked if I would pay her 50% of my cleaning fee if guests cancel within 48 hours. Her reasoning is that she put it in her schedule and she could have accepted other cleaning jobs.  What are your thoughts?

[Carolyn Fuller]

Reliable, thorough housecleaning services can be challenging to find. Once I found a super reliable and thorough cleaning crew, I made sure I let them know I value their services. During the covid shutdown, I paid my cleaning crew 50% of what they would have been paid before the shutdown. When I have last minute cancellations, I still pay them. When I have last minute needs, they go out of their way to accommodate me.