But the next comment is "Repair or modifications to the stairway would likely not be practical."

As a California investor, I admit that for all practical purposes, my properties are break even.

This is not a new concept or practice, but the agent is being secretive about it for some reason, which is not good.  

If you read Million Dollar Agent, Gary Keller emphasizes obtaining listings as the primary focus to building your practice. 

Also about Dodd Frank, it's better to talk to a practicing real estate attorney.

At the end of the year charge/refund the difference in the actual charges.Use the previous method but break out utilities for the units on each shared meter instead of the total cost for all meters.Break up each bill as it arrives. and divide it by units on the meter This would add a lot of overhead to the work load.For water, gas and trash service I think it would be acceptable to share the costs based on sqft.I just dont know what the common practice is and my experience isn't in commercial offices.

Buy the Tenants and Toilets course from Fixer Jay Decima and the Rental Management course from Mike Cantu.Learn the local laws and rental practices. 

Cashflow consistent?

But stay consistent, on course and be persistent and you will get it done.Hope this helps!

Our portfolio under management consist of single family and multi-family properties in the greater Wilmington and Eastern North Carolina areas.