However in the end they may just stand their ground on the argument that your insurance policy bear the primary responsibility seeing as how it is unit damage. 

I am all about customer service gestures, but only after a history of compliance has been established.

We've always liked Discover for the customer service but the miles pile up nicely and redemption is easy.

I personally think it is crazy to exclude over half of the customer pool because a pet may do damage.

You can even go further on to assess customer satisfaction levels to make determinations about the perceived quality of your product. 

For the sake of argument, this will be a interest only scenario and not amortized at 15 or 30 years. 2,640 / .0575 = $45,913.04.

I don't really see that argument holding water as a duplex is residential.

No argument.

This is the same when we were suggesting to the banks that they have customers initial all parts of their 1003 at doc signing to confirm all provided information was correct - that would have stomped out many liar loans (keeping the half honest people honest) and stopped the loan officers from creative changes.For some reason, no one ever implements the simplest of safeguards, therefore - are they really that concerned?

And just a day after the podcast covered some of this argument haha.I'm sorry to hear about your troubles.