All the comments and your progress so far are truly encouraging ☺ Thank you for sharing keep up the good  work and congrats on the baby.I'll be my son within a couple weeks.

It's also encouraging to hear the successes.

I'm not a big client, but he fits me in when I need the work done.As a small-scale landlord, I don't have full-time staff, but count on these people to keep 20 units running smoothly, and consider $50 reasonable to help keep me on their list of customers to prioritize.  

So far what I have read is very encouraging and I am definetely going to pick some brains here.I work as a stucco/painting contractor in the greater Houston area.

Paul Timmons & John Moore (don't know how to link with the @ sign)Thanks for the encouragement.

This is a customer service business.  

Our goal is once we get the tenants that we want, we have the tenant base, the class of tenants we want, our goal is to switch some of that marketing down into payroll because extraordinary customer service is what retains tenants, and is much for profitable for us to retain tenants than go get new ones.

Thank you James for the words of encouragement!

Come up with something custom tailored to their situation and ask if they aren't planning on rebuilding, if they'd be interested in you taking the lot of their hands and could they use some extra money in their present situation?

Dell's other problem is that their customer service and quality deteriorated simultaneously.