We have created work instructions for every step of the process so we can maintain consistency in how we evaluate properties, communicate with tenants, market our properties, handle rent increases, manage property turnover, etc..... 

Based on your instructions, at 10 years, do you feel I would have more cash flow? 

With property managers that use a cutback service they instruct  tenant to put the utilities in their name and if they failed to do so by the move-in date then the property manager bills them for the amount they used during the time they failed to switch it over.

I started a work instruction with intent to pride to VA but never finished it.  

His instructions are clear.

Seems like he has some good Youtube instructional videos though.

Is it just a payoff demand and wiring instructions?

Therefore, you can charge the Tenant for the cost of removing the furniture.Do you send move-out instructions? 

Provide clear instructions on where and how to pay to avoid confusion.Recover Security Deposits: The current property manager is legally obligated to transfer tenant security deposits to you or the new management company.

Then follow the instructions in my post "Will they Come?".