Maybe it’s bad form or a bit of a dick move among owner occupant but it’s done commonly among investors?

This would be my first deal and I want to make sure this is common?

In my area is very common SFR tenants pay for utilities, therefore utilities are not included in my property leases (electrical, gas,  water, sewer, garbage, salt for water softener, etc). 

Common fees will include a set-up fee, leasing fee for each turnover or a lease renewal fee, marking up maintenance, retaining late fees, and more.

Originally posted by @Curtis Mears: Ltr are fairly easy as you can rent for a year and only really need to stay up on general maintanence.This is a common belief....but the overlooked factor is that with a LTR, your tenants (even the good ones) will not pay attention to the routine maintenance.

My goal is to better understand the role of a property manager, understand common tools/technology in the industry, and the work it takes to execute some of these requests so I can make reasonable requests and do a better job managing the relationship. 

Call around and see what a basic service call costs for a variety of common issues: clogged toilet or sewer line, furnace or water heater pilot won't stay lit, garbage disposal is leaking, refrigerator isn't staying cold, etc.

I’m sure it’s common.

Common uses include receiving/processing applications, tracking rental units, leases, tenant contacts, payment history, accepting online payments, maintaining documentation, and tracking maintenance.

Relatives have told me that it's a common problem just in general, as mice enter houses during the winter to get out of the cold.