Hey Tyler we hate to hear that your experience was negative sincerely we would have hoped that we could have come to a resolution we know that you and your partner had made a request that we do $800 of work that was unfortunately not in your scope of work at the time we had exhausted $4900 in additional work to ensure the property was to satisfaction which included a new hood range upgraded lvp flooring additional framing  new window and a paint upgrade from a single color format to a multi color format and can lighting all of which was never in the original scope and unfortunately when we requested that we do the work you declined I’ve attached before and after videos of the home for reference https://www.dropbox.com/scl/fi/h0ddll4cyp5g5gq12o73s/Video-J... always twos sides to these stories.. 

Definitely big things are on the way.  

Some lenders even do as high as 1.3.

There's a commercial definition of Class A,B,C. 

His IG videos are low-budget and I have seen grade schoolers make better vids. 

Is there a better company to go with or am i missing USAA’s definition of “renovations”?

Definitely in support of @Todd Anderson's reply above.

Zachary,Your concerns about Cleveland are valid—high property taxes and stagnant population growth are definitely challenges to consider.

Quote from @Jules Aton: If you are doing high grade laminate that should be good.

When is the last time you did a walk-thru (highly recommend taking a video!)?