It should have been communicated that we had a plan to assist you and would waive the new resident lease fee. 

Quote from @Collin Hays: I'm not big on automating guest communication.

Take ownership of your mistake and learn to do the proper due diligence recommended above😊https://www.biggerpockets.com/member-blogs/3094/91097-why-you-should-screen-a-pm-company-like-you-screen-for-tenantshttps://www.biggerpockets.com/member-blogs/3094/91878-how-to-screen-a-pmc-better-than-a-tenant-part-2-communication-and-documhttps://www.biggerpockets.com/member-blogs/3094/91879-how-to-screen-a-pmc-better-than-a-tenant-part-3-the-management-contr

Our team has close partnerships with our local Housing Authorities across our markets and they have communicated to us that we should not anticipate any disruption.

I have been kicked out of every form of communication relating to this deal.

Directing the traveler to pay outside of Vrbo  Directing the traveler to contact you via social media  Providing alternate booking methods that avoid paying any fees to Vrbo  As a reminder: all communication, payments, and bookings must be made via the platform through our secure checkout. 

If you pay cash, you don't have a payment, but effectively you are giving up an income stream if the cash had been in a bond or ETF and earning you either interest or appreciation. 

Effectively no, otherwise everyone would do it and there would be no rent controlled buildings.If the property becomes vacant there are scenarios you can remove it from rent control. 

As a result, my bill has effectively risen from $500 bi-monthly to $700 monthly since the pipe replacement.

The challenge was finding a GC that had good communication and understood ROI for every dollar he charged us.