She is grieving yes, and to be compassionate and understand that is important. 

You need to be understanding, and compassionate, but at the same time stick to the rules within the contract.  

We respond to the life crisis events of our tenants in a compassionate manner. 

It takes a little bit more time but people in this tough situation usually work better with you when they see that you're compassionate and trying to help them

Social equity and compassionate care spaces would probably be a good niche for you.

I think there is a compassionate and proactive way to respond to this situation.

I am a deeply compassionate person and need to balance that with business. 

Eventually be able to invest in some larger complexes for long term residual income.May sound aggressive for a 67yr.old man, but hey, I am healthy, single, ambitious, compassionate person with integrity and references.

Then where would your compassionate sensibilities lie?  

You may be able to speak with her compassionately to understand where her anxiety comes from while politely setting boundaries so that you're not receiving phone calls at all hours.